HEAD OF QUALITY CONTROL & QUALITY ASSURANCE

Job Description :
To safeguard patron use and support all operations. To emanate patron pleasure during each interaction.

Interacting with outmost business and inner business and addressing their queries, requests and complaints.
Committed TATs are met consistently

Complaints Management- addressing patron complaints during a branch, complement updation, coordination with Sales/HUB/ other functions for resolution.

Policy Servicing:-

Refunds estimate and dispatch
Undelivered process papers tracking and management.
Maintenance of all files and registers.

New Business Processing:-
Handling finish to finish New business estimate starting from origination of Client id,Case start up, New business login, Follow adult for process issuance, Quality Check
Follow adult with HUB for process distribution of tentative cases

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